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Our Guarantee

All products supplied by the company are warranted as follows:

  • 10 years against seal failure of double glazed sealed units
  • 5 years manufacturers warranty for performance of integrated blinds
  • 10 years manufacturing defects
  • 1 year hardware*
  • 10 years surface finish excluding timber products**

In addition all installed products are backed by our free 10 year insurance backed guarantee which includes deposit protection.  

*Locks, handles and hinges should be regularly lubricated with a light machine oil to ensure maximum performance.

**Factory applied timber coatings are warranted for 2 years against peeling, cracking or blistering - excludes products that have been modified or repaired by the customer without our written agreement.

The surface of all products should be cleaned regularly with a mild solution of soapy water.  Abrasive cleaners must not be used as they will damage the surface finish and invalidate the warranty.

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